Services & Support
We're here to help you get the most out of your MAXBY storage solutions with comprehensive support services.
MAXBY Support Services
Comprehensive technical assistance, warranty protection, and resources
TECHNICAL SUPPORT
24/7 Expert Assistance
• Live Chat
• Phone Support
• Email Tickets
• Remote Diag
WARRANTY & RETURNS
Hassle-free Process
• Extended Warranty
• Easy Returns
• Global Coverage
KNOWLEDGE BASE
Self-help Resources
• Video Tutorials
• Setup Guides
• Troubleshooting
• RFAQs
COMMUNITY FORUM
User Discussions & Solutions
• Problem Solving
• Best Practices
• Feature Requests
• Beta Testing
Frequently Asked Questions
What is the warranty period for MAXBY products?
Warranty periods vary by product: MAX7200 PCIe Gen4 NVMe SSD comes with a 5-year warranty, MS500 2.5″ SATA III SSD has a 3-year warranty, and MT PLUS Micro SD Card offers a lifetime warranty. Please refer to the specific product page for detailed warranty information.
How do I check the status of my warranty claim?
You can check the status of your warranty claim by logging into your MAXBY account and navigating to the Support section, or by contacting our customer support team with your claim number.
What should I do if my MAXBY product is not working properly?
First, consult the troubleshooting guide in the product manual or on our website. If the issue persists, contact our customer support team for further assistance. In some cases, we may recommend a firmware update or offer a replacement under warranty.
Can I return or exchange a product if I'm not satisfied?
Yes, we offer a 30-day satisfaction guarantee on all products purchased directly from the MAXBY website. Products must be returned in their original packaging and in unused condition. Please note that return policies may vary for purchases made through authorized resellers.
How do I update my SSD firmware?
Yes, we offer a 30-day satisfaction guarantee on all products purchased directly from the MAXBY website. Products must be returned in their original packaging and in unused condition. Please note that return policies may vary for purchases made through authorized resellers.
What is your warranty policy?
Yes, we offer a 30-day satisfaction guarantee on all products purchased directly from the MAXBY website. Products must be returned in their original packaging and in unused condition. Please note that return policies may vary for purchases made through authorized resellers.
How do I register my product for extended warranty?
Yes, we offer a 30-day satisfaction guarantee on all products purchased directly from the MAXBY website. Products must be returned in their original packaging and in unused condition. Please note that return policies may vary for purchases made through authorized resellers.
Still Need Help?
Our customer support team is ready to assist you with any questions or concerns.
PHONE SUPPORT
Monday to Friday, 9AM-6PM
+86 (10) 123-4567
EMAIL SUPPORT
Response within 24 hours
support@maxby.com
LIVE CHAT
Monday to Sunday, 8AM-8PM
Start Chat
Ready to Get Support?
Our dedicated support team is here to help you with any questions or issues you may have.